Privacy and booking terms

Last updated 1 October 2026. Demo text: replace it with your own, checked by someone who knows the law where you operate.

Who we are

Who we are

Who we are

Who we are

Grand is a desert resort in Wadi Naseem, AlUla 43544, Saudi Arabia. We are the controller of the personal details you share with us. You can reach us at stay@example.com or on +966 00 000 0000.

What we collect

What we collect

What we collect

What we collect

Your name, email, phone and the names of the people travelling with you.

Your name, email, phone and the names of the people travelling with you.

Passport details, dates of birth and flight numbers, which Saudi regulations require us to record for every guest.

Dietary needs, allergies and medical notes you choose to share, so the kitchen and our naturalists can look after you.

Payment details, handled by our payment provider; we never store full card numbers.

Payment details, handled by our payment provider; we never store full card numbers.

How we use it

How we use it

How we use it

How we use it

We use your details to hold and confirm your booking, arrange transfers and experiences, prepare for your stay and reply to your messages. We share only what is needed with the authorities that register hotel guests in Saudi Arabia, the operators of experiences you book and, if you ask us to, a travel advisor acting for you.

With your permission we send our newsletter, four times a year. Every issue has a link to stop it. We keep booking records for seven years for tax purposes, and delete enquiries that never became a booking after two years.

This website

This website

This website

This website

The site sets no advertising or tracking cookies. Live weather comes from Open-Meteo, requested by your browser without any personal details. The map on the contact page loads from OpenStreetMap.

Your rights

Your rights

Your rights

Your rights

You can ask for a copy of the details we hold about you, ask us to correct or delete them, or object to how we use them. Write to stay@example.com and we will answer within a month.

Booking terms

Booking terms

Booking terms

Booking terms

Deposits and payment

A deposit of 30% confirms your booking. The balance is due 60 days before you arrive. Bookings made within 60 days are paid in full.

Cancellation

More than 90 days before arrival: we return your deposit, less a fee of $250 per villa.

More than 90 days before arrival: we return your deposit, less a fee of $250 per villa.

Between 90 and 60 days: the deposit is kept.

Between 90 and 60 days: the deposit is kept.

Fewer than 60 days: the full amount is kept, unless we can rebook the villa.

Fewer than 60 days: the full amount is kept, unless we can rebook the villa.

We strongly recommend travel insurance that covers cancellation and medical care.

We strongly recommend travel insurance that covers cancellation and medical care.

Rates

Rates are per suite or villa per night for two guests sharing, and include breakfast and dinner, coffee, tea and soft drinks, a daily guided walk, the hammam and pools, and transfers from AlUla International Airport. The heritage fee of $45 per guest per night is paid to the valley’s heritage and conservation fund and added to every booking. Prices are in US dollars; local taxes are included.

Children

Children of all ages are welcome. Some experiences, such as the balloon flight and the sunset ride, have a minimum age, shown on each one.

Tell us when you would like to come. We will take care of the rest.

Letters from the valley

Four a year: the season’s menus, new villas, the quiet months and the first word on offers.

Find us

Wadi Naseem, AlUla 43544, Saudi Arabia

Arrivals

Check in from 15:00, check out by 12:00

© 2026 Grand

Member of AlUla Hospitality Circle and Desert Stewardship Pledge

Buy template

Where the heritage fee goes

where-the-heritage-fee-goes

Heritage

Faisal Al-Rashid

Every night you stay, forty-five dollars a guest goes to the people who protect the valley. Here is exactly how it is spent, and what it has achieved so far.

heritage, conservation, community

Hegra, slowly: a morning among the tombs

hegra-slowly

Heritage

Khalid Al-Harbi

How to see Saudi Arabia's first World Heritage Site without the rush: when to go, what to look for in the carvings, and why the quiet tombs are the best ones.

hegra, nabataeans, heritage

The falconer's morning

the-falconers-morning

Stories

Saad Al-Mutairi

Before dawn in the mews with the birds, the hood, the glove and the quiet patience of an Arabian tradition that is older than the tombs of Hegra.

falconry, heritage, stories

When to come to AlUla: a month-by-month guide

when-to-come-to-alula

Planning

Reem Al-Zahrani

Cool clear winters, golden springs and quiet summers. An honest guide to the weather, the light, the crowds and what each month in the valley is best for.

planning, seasons, weather

What the stars look like at 900 metres

what-the-stars-look-like-at-900-metres

Desert

Khalid Al-Harbi

No lights for thirty kilometres, dry air and a sky that fills from edge to edge. A guide to stargazing in the valley, and what to look for in each season.

stars, night sky, astronomy

Dates: a primer from the oasis farm

dates-a-primer-from-the-oasis-farm

Kitchen

Omar Haddad

Medjool, Barhi, Ajwa and the dozens in between. Our chef on how dates are grown in the valley, how to tell them apart and how we cook with them.

dates, farm, kitchen

Why the desert flowers in February

why-the-desert-flowers-in-february

Desert

Khalid Al-Harbi

After the winter rains, the valley turns briefly green and gold. What blooms, where to find it, and why it lasts only a few weeks.

wildflowers, seasons, nature

Create a free website with Framer, the website builder loved by startups, designers and agencies.